Click Here To View Baja Test Kitchen's Tour & Culinary Workshop Policies

PAYMENT TERMS & CONDITIONS - FOR ALL TOUR AND WORKSHOP BOOKINGS

By booking and/or paying for a tour or culinary workshop with Baja Test Kitchen (BTK), you agree to the following Terms and Conditions (you agree for yourself, your family members, and members of your group):

Bookings & Reservations

  • Tours and culinary workshops are reserved and confirmed on a first-paid basis. When scheduling conflicts occur, priority is given to the customer who pays first.
  • All tours and workshops are considered tentatively booked until full payment is received. BTK reserves the right to cancel reservations that have not been paid in full.
  • Hold deposits paid to Baja Test Kitchen, to hold a specific date or dates for larger groups, are non-refundable and non-transferable. Failure to pay the balance due for your reservation 30-days prior to your tour date will constitute your reservation's cancellation without refund. Rescheduling may be allowed under certain circumstances-- see "Cancellations, Rescheduling & Refunds" below for more details.
  • We encourage early payment to secure your tour or culinary workshop date(s).
  • If we have not received your full payment at least 72 hours before your tour or workshop's scheduled time, your reservation will be cancelled, and any prior payment or deposit received will be forfeited. If you are your group's primary contact, it is you sole responsibility to coordinate payment for your entire group.
  • When programing your tour or workshop experience, Baja Test Kitchen reserves the right to select and substitute vendors, and/or alter your itinerary as may be necessary or appropriate, at any time. Specific vendors (wineries, restaurants, venues, etc.) cannot be guaranteed, however we will make reasonable attempts to fulfill your reasonable requests. Please understand that our vendors are independent businesses and we ultimately have no control over vendor availability, cancellations, and other inconveniences imposed by our vendors. We work with most of the top wineries, restaurants, and venues in the Region, and if we must substitute a vendor or vendors on your itinerary, the overall quality of your experience will not be altered. Once your reservation is confirmed, cancellation or rescheduling of your reservation due to vendor substitution(s) or itinerary modification(s) are subject to our Cancellations, Rescheduling and Refunds policy -- see below.
  • Reservations and bookings are non-transferable and may not be advertised, publicly promoted, re-marketed, re-sold, bartered, traded, or given away to another party without the express written permission of Baja Test Kitchen.

Payment

  • Acceptable forms of payment are cash, check or credit card. Payment is only accepted in U.S. Dollars.
  • Split payments (multiple payments for one group/reservation) will be charged an additional $7.00 PER INVOICE administrative fee (e.g. if you want to split your group's invoice 3-ways and pay separately, you will be charged $7 x 3 = $21 administrative fee), and your tour date will NOT be confirmed until ALL payments from your group have been received. For ease of booking, ongoing communication and scheduling coordination, we require that you designate a single point of contact for your group, and recommend that you make a single payment for your entire group's reservation. If we have not received your group's FULL payment at least 72 hours before your tour or workshop's scheduled time, your reservation will be cancelled, and any prior payment or deposit received will be forfeited. If you are your group's primary contact, it is you sole responsibility to coordinate payment for your entire group.
  • Do not send cash via mail or courier. All cash payments must be made in advance, in person, at our offices in San Diego. If you would like to pay by cash, please contact BTK to make payment arrangements. For security reasons, we do not accept drop-ins for cash payments. Request a receipt for cash payments.
  • To pay by credit card, please request an electronic invoice. Upon request, you will be sent an electronic invoice via email. The email containing your invoice will come directly from our credit card processor, Square/Squareup. Simply follow the instructions in the email you receive to pay your invoice online. Once we have confirmed receipt of your payment in full, your BTK representative will email you with a confirmation. Note that when paying via our secure electronic invoice system, in order to protect your identity, BTK never sees your full credit card information.
  • When paying by check, your check must be received at least 7 days prior to your tour date. Allow at least four (4) full business days for the check to arrive at our office via United States Postal Service. We advise that you send your check at least 14 days before your tour date. When paying by check, your tour date or culinary workshop will be considered tentatively reserved until the funds have cleared your bank. If your check bounces or is not honored by your bank, and you are not able to immediately remit the full amount due with another form of payment, upon notification of such an occurrence, your reservation will be cancelled and any prior payment or deposit received will be forfeited.
    • Make checks payable to "Baja Test Kitchen".
    • Please note the following information on the face of your check: your reservation date, your phone number, and your mailing address and your name (if the name on your check is different than the primary contact's name on your reservation).
    • Send checks to Baja Test Kitchen, 3264 Governor Drive, San Diego, California, 92122.

Important Tour & Workshop Requirements

  • All tour and culinary workshop participants must agree to and sign the appropriate Baja Test Kitchen Participation Agreement (release of liability agreement) at least 3-days prior to participating in a tour or workshop. Every adult participant should complete, sign, and submit his/her own agreement. Failure to complete, sign, and submit a Participation Agreement (release of liability agreement) in advance of your tour or workshop date, for every member of your group, will constitute your reservation's cancellation without refund or credit. As our tours and workshops travel in/to a foreign country, we cannot allow for "surprise" tours or workshops -- all participants must have adequate time to prepare for their tour or workshop, to review the Participation Agreement's Terms and Conditions, and agree to those terms and conditions. We ask that Participation Agreements be submitted at least three (3) days in advance of your scheduled tour or workshop date - the sooner the better. We will not accept Participation Agreement submissions on the day of your tour or workshop - Participation Agreements must be submitted in advance of your tour/workshop date. We cannot accept modified agreements, nor will we make modifications to the Participant Agreement (release of liability agreement). To offer our service and to keep our and your costs low, it is imperative that all tour and culinary workshop participants agree to ALL of the terms, conditions, and provisions of our Participation Agreement - this is an absolute requirement for participation. If you or someone in your group cannot agree to a particular term or condition of participation, you should not book the tour/workshop with Baja Test Kitchen, and you should not participate in such tour/workshop.
  • By booking and/or paying for and/or participating in a tour or culinary workshop with Baja Test Kitchen, you agree to abide by the BTK Tour & Workshop Policies. You agree that failure to sign and submit the appropriate Participation Agreement (release of liability agreement) in advance of your tour or workshop date, and/or you or your group's failure to follow the BTK Tour & Workshop Policies, will result in immediate cancellation of your tour or workshop without refund or credit.
  • You must be at least 18-years old to participate in Baja Test Kitchen tours and workshops. Proof of age may be requested by BTK staff before participation is allowed.
  • All participants must have and cary a valid passport, and if necessary for travel to Mexico and the United States, a valid multiple-entry Visa or Resident Card. We advise you to also carry a second government-issued photo identification document (i.e. driver's license, state/government issued photo ID).
  • Cruise ship passengers must also carry the identification issued by their cruise line -- this identification is required for re-entry to the Port's secured facility.
  • All participants are solely responsible for the safekeeping of their own identification and travel documents. You agree to not leave your identification or travel documents unattended at any time, or stored in any unattended BTK vehicle. You acknowledge and agree that Baja Test Kitchen is not responsible for the safekeeping of your identification or travel documents.

GROUP TOUR/WORKSHOP REQUIREMENTS - applies to GROUPS OF EIGHT (8) OR MORE tour OR WORKSHOP PARTICIPANTS, AND ALL BACHELOR/BACHELORETTE PARTIES

  •  A 15% service gratuity will be added for groups of eight (8) or more, and for all bachelor/bachelorette parties of any size. This requirement for larger groups is in keeping with service industry standards (standard practice at most restaurants). The gratuity will be used to tip the service staff at the wineries, breweries, and restaurant(s) you visit, as well as your tour/workshop guide.
  • A $250 per tour vehicle refundable deposit for damage, excess wear, and/or excess cleaning is required for groups of eight (8) or more, and for all bachelor/bachelorette parties of any size. If there is no damage or excess wear to our tour vehicle(s), and if no more than normal cleaning is required, BTK will refund your deposit within 3-7 business days of your tour date. Your group's organizer/primary contact is responsible for paying this deposit, and the deposit must be received by BTK at least 5-days prior to your tour or workshop date. Failure to make this deposit by the required date will constitute your reservation's cancellation without refund. Rescheduling may be allowed under certain circumstances-- see "Cancellations, Rescheduling & Refunds" below for more details. After your tour/workshop, your tour vehicle will return to the BTK facility where BTK management will inspect the vehicle for damage and excessive wear. If damage or excessive wear is found, and/or the vehicle requires more than usual cleaning, a damage/cleaning fee assessment will be made and you will be notified of the assessment. If the cost of repair and/or cleaning is less than your deposit, you will receive a refund for the difference once the repair and/or cleaning work has been completed. If the cost of repair and/or cleaning is more than your deposit, you will receive an invoice for the difference. Failure to pay for the full cost of repair or cleaning within 5-days of receiving an invoice for such work will be considered a material breach of your Participation Agreement, subject to legal remedy. BTK reserves the right to select its vendors for repair and cleaning, or in some cases, we may perform this work in-house, in which case you will be charged market rate for the work completed. 
  • Split payments (multiple payments for one group/reservation) for a group will be charged an additional $7.00 PER INVOICE administrative fee (e.g. if you want to split your group's invoice 3-ways and pay separately, you will be charged $7 x 3 = $21 administrative fee), and your tour or workshop date will NOT be confirmed until ALL payments from your group have been received. The split invoice administrative fee will be incurred for ALL invoices issued for a group, even invoices that are subsequently cancelled for any reason, and the group organizer is responsible for paying these administrative fee(s) when invoices are cancelled after being issued. For ease of booking, ongoing communication and scheduling coordination, we require that you designate a single point of contact for your group, and recommend that you make a single payment for your entire group's reservation. If we have not received your group's FULL payment at least 72 hours before your tour or workshop's scheduled time, your reservation will be cancelled, and any prior payment or deposit received will be forfeited. If you are your group's primary contact, it is you sole responsibility to coordinate payment for your entire group.
  • Change of Tour or Workshop Group Size After Booking: Once a tour or workshop reservation has been confirmed (paid), you may not change the group size without prior written approval from Baja Test Kitchen. Additions may be allowed on a space available basis, and must be paid for in full and in advance of your tour date (note that additional/supplemental invoices will incur a $7.00 split-invoice administrative fee for every additional invoice). We will not issue a partial refund due to a decrease in your confirmed group size, however you may fill your paid tour or workshop spots with alternate guests who meet the tour/workshop participation requirements, who agree to our  Tour and Workshop Policies, and agree to execute and submit our Participation Agreement (release of liability agreement) in advance of the tour or workshop date. Participant substitutions will not be allowed on the day of the tour or workshop - all substitutions should be requested at least three (3) days in advance of your tour/workshop start time.
  • All other Payment Terms & Conditions herein apply to groups of 8+ participants.

Cancellations, Rescheduling, & Refunds

  • For group bookings, partial rescheduling of confirmed (paid) tours or workshops (i.e. rescheduling for some participants of a confirmed tour or workshop group), due to a reduction in group size for any reason, is not allowed - see "Group Tour/Workshop Requirements" above. However, you may fill your paid tour or workshop spots with alternate guests who meet the tour/workshop participation requirements, who agree to our  Tour and Workshop Policies, and agree to execute and submit our Participation Agreement (release of liability agreement) in advance of the tour or workshop date.
  • Canceling within 72 hours of your scheduled tour or workshop:  No refunds or credits will be issued if you should need to cancel or reschedule your tour or culinary workshop within 72 hours of your tour or workshop's scheduled start time. Rescheduling will NOT be allowed for tours or workshops cancelled in this window. We advise you to carry third-party trip insurance to cover any tour or workshop cancellation related losses related to trip interruption.
  • Canceling between 7-days and 72 hours of your scheduled tour or workshop:  Tours or culinary workshops cancelled between 7-days and 72 hours of your tour or workshop's scheduled start time will be refunded 50% of your payment, minus a $75 cancellation fee. Rescheduling may also be allowed under certain circumstances, and is subject to our rescheduling provisions, policies, and rescheduling fees (see below).
  • Canceling between 14 days and 7 days of your scheduled tour or workshop:  Tours cancelled between 14 days and 7 days of your tour or workshop's scheduled start time will be refunded 75% of your payment, minus a $75 cancellation fee. Rescheduling may also be allowed under certain circumstances, and is subject to our rescheduling provisions, policies, and rescheduling fees (see below).
  • Canceling with more than 14 days notice:  Tours cancelled with 14 or more days notice will be refunded 90% of your payment, minus a $75 cancellation fee. Rescheduling may also be allowed under certain circumstances, and is subject to our rescheduling provisions, policies, and rescheduling fees (see below).
  • Rescheduling:  Tours or workshops cancelled prior to 72 hours from your tour or workshop's scheduled start time may be rescheduled to another available date within three (3) months of your original reservation date by paying a $35 per participant rescheduling fee—in this case, notice of cancellation for your confirmed tour or workshop must be submitted in writing (via email) at least 72 hours prior to your tour or workshop's scheduled start time, and you must also contact BTK in writing (via email) to reschedule your tour within 72 hours of canceling. Failure to contact BTK with your rescheduling request within 72 hours of canceling will result in forfeiture of your ability to rescheduled your canceled tour or workshop. Rescheduling requests will incur a $35 per participant rescheduling fee and the new date is subject to BTK's availability. The rescheduling fee(s) must be paid at the time of cancellation, and the new reservation will not be confirmed until the rescheduling fee(s) are received. Rescheduling is not allowed for missed tours (cancelling as a result of failure to appear), or for cancellations received within 72 hours of your tour or workshop's scheduled start time. In order to be eligible for rescheduling, you must cancel your original reservation in writing (via email) at least 72 hours in advance of your original tour or workshop date, you must be eligible for rescheduling according to the terms and conditions herein, and you must make ernest rescheduling efforts in writing at the time of cancellation.
  • Tours and workshops are conducted rain or shine. If Baja Test Kitchen must cancel your tour or culinary workshop for some unforeseeable reason, we will endeavor to notify you as soon as possible, and attempt to reschedule. If we are unable to reschedule your tour or workshop, we will issue a full refund of your payment.
  • Change of Tour Group Size After Booking: Once a tour or workshop reservation has been confirmed (paid), you may not change the group size without prior written approval from Baja Test Kitchen. Additions may be allowed on a space available basis, and must be paid for in full and in advance of your tour date (note that additional/supplemental invoices will incur a $7.00 split-invoice administrative fee for every additional invoice). We will not issue a partial refund due to a decrease in your confirmed group size, however you may fill your paid tour or workshop spots with alternate guests who meet the tour/workshop participation requirements, who agree to our  Tour and Workshop Policies, and agree to execute and submit our Participation Agreement (release of liability agreement) in advance of the tour date. Participant substitutions will not be allowed on the day of the tour or workshop - all substitutions should be requested in writing (via email) at least 72 hours in advance of your tour/workshop start time.
  • Arrive on Time: Failure to arrive on time (at the scheduled start time) at the designated meeting location specified in your confirmation email will result in cancellation of your tour without refund or credit. Plan to arrive early at your scheduled meeting location. If you are unsure about how to locate your scheduled meeting location, contact your BTK representative well in advance of the scheduled start/meeting/departure time for more detailed instructions. Out of respect for other tour and workshop participants, BTK staff will not wait past the scheduled start time to begin a group tour or workshop. Rescheduling will not be allowed for tours or workshops cancelled by failure to appear. For private tours only, our guide will wait for 30-minutes past your tour/workshop's scheduled meeting time before cancelling due to your failure to appear at the designated meeting point noted on your itinerary and specified in your confirmation email. Arriving late may necessitate alternation(s) to your itinerary, including cancelation of certain or all itinerary items without refund or other compensation. 
  • Changes to Cruise Ship Itinerary: For passengers arriving to the BTK designated meeting point via cruise line, in the VERY RARE case that your cruise line changes your itinerary in a way that will affect your ability to arrive at the BTK designated meeting point on time as scheduled, cancels the Port, or cancels your cruise altogether, YOU AGREE TO NOTIFY BAJA TEST KITCHEN IN WRITING AS SOON AS YOU ARE NOTIFIED OF SUCH CHANGE IN ITINERARY BY THE CRUISE LINE (and in any case, within ONE HOUR of the cruise line's notification to you - you should forward any related correspondence issued to you by the cruise line to BTK). In case your cruise line changes your cruise's scheduled day in Port with at least three (3) days advanced notice, we will attempt to re-schedule your tour to the new day in Port if we are available on that new date. If re-scheduling on the new date in port is not possible due to our own availability, we will endeavor to verify the itinerary change notification(s) issued by your cruise line, and if verified, we will refund your tour or workshop fees minus a USD $75.00 per person cancellation charge if we can further verify that you notified BTK of the cruise-line-imposed itinerary change within one hour of such notification being issued to you by the cruise line. If you do not notify us in writing about changes to your cruise itinerary within one hour of such notification being issued to you (we will verify directly with the cruise line when you were notified), and you do not appear for your tour or workshop as scheduled, there will be no refund or credit for failure to appear as scheduled. BTK is not responsible for communication interruptions (i.e. no Internet available, no wifi available, no cell phone signal, no ship-to-shore phone service available, etc. - you should address such issues and ramifications thereof with your cruise line directly). 
  • We advise you to carry third-party trip insurance to cover any tour or workshop cancellation related losses related to trip interruption.
  • In rare cases, tasting tours or culinary workshops may need to be rescheduled by Baja Test Kitchen due to unforeseeable circumstances. We will make every attempt to contact you as early as possible if rescheduling is required.

GIFT CERTIFICATES FOR TASTING TOURS

Baja Test Kitchen Tasting Tour Gift Certificates have the following features, redemption requirements, terms, and conditions:

No expiration date; Must be redeemed for a Baja Test Kitchen Tasting Tour; Tour pricing is our normal pricing at time the tour reservation is confirmed; Inquire for current pricing; Contact Baja Test Kitchen to inquire about our availability for specific tour dates and to book a tour; Tour reservation must be made and confirmed in advance, and is subject to availability; The minimum tour size is two (2) participants; This gift certificate's value will be applied (redeemed) at the time a tour reservation is confirmed by Baja Test Kitchen; Cancellation and rescheduling of a confirmed tour reservation is subject to Baja Test Kitchen's standard Payment Terms & Conditions (see above); Must be at least 18+ years old to redeem; Gift certificates may not be redeemed for cash; No refunds; We are not responsible for lost or stolen gift certificates; Gift certificates are issued to a specific person(s), and may not be transferred, sold, or bartered without the express written permission of Baja Test Kitchen; Gift Certificate redemption may only be completed by the person(s) whose name is printed on the Gift Certificate; Certificate holder should relay the gift certificate serial number (printed on the gift certificate) at the time a tour reservation inquiry in made.

THESE PAYMENT TERMS & CONDITIONS MAY BE UPDATED OR AMENDED AT ANY TIME WITHOUT NOTICE.